Ocean Online Casino Customer Service

Ocean Casino Resort offers some exclusive Ainsworth Gaming Technology (AGT) slots, including Mustang Money, Safari Sprint and Dragon Lines. Ocean online casino customer service. You can contact Ocean Resort Casino using the following methods: Phone (1-866-850-1186) Email (email protected) Live chat; The physical casino. The new Ocean Resort Casino, now called Ocean Casino Resort, in Atlantic City officially opened its doors on June 28, alongside Hard Rock Atlantic City.Once the former Revel Casino, Ocean Resort launched its NJ online casino on July 10. And with that, the NJ online gambling market climbed to nearly two dozen sites total in the Garden State.

500 Boardwalk,NJ 08401Atlantic City

Overview
Service

Located along the Atlantic City Boardwalk and overlooking the ocean, Ocean Casino Resort offers a variety of pool locations. The hotel offers a spa experience with its hot tub, fitness center, fitness classes and spa therapies. Both free WiFi and private parking are available at this property.

The rooms at Ocean Casino Resort feature a flat-screen TV, a glass enclosed shower and floor to ceiling windows with Ocean and City views.

There are various bars, cafés and restaurants options, such as American Cut and Dolce Mare, Harper's, Café 500 and Zhen Bang Noodles.

There is 138,000 square feet of gaming entertainment available to guests, as well as an Ocean Premier players lounge with a view of the ocean. Ovation Hall is a concert venue on-site and it features symphony orchestras, comedy and various musical acts.

Atlantic City Outlets - The Walk is 1.2 mi from Ocean Casino Resort, while The Pier Shops at Cesar's Palace is 1.3 mi from the property. Steel Pier is 901 m away. The nearest airport is Atlantic City International Airport, 11 mi from the accommodations.

Rooms: 12

When would you like to stay?

Facilities of Ocean Casino Resort

General

  • WiFi in all areas

Activities

  • Golf course (within 2 miles)
  • Pool table
  • Happy hour
  • Live music/Performance
  • Live sports events (broadcast)

Food & Drink

  • Restaurant
  • Room service
  • Bar
  • Vending machine (drinks)
  • Vending machine (snacks)
  • Kids' meals

Pool and Spa

  • Fitness center
  • Spa
  • Massage
  • Hot tub/Jacuzzi
  • Indoor pool
  • Outdoor pool
  • Outdoor pool (seasonal)
  • Indoor pool (year-round)
  • Beachfront
  • Bathhouse
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Swimming pool

Transportation

  • Shuttle service (free)

Front Desk Services

  • 24-hour front desk
  • Tour desk
  • Baggage storage
  • ATM on site
  • Concierge

Common Areas

  • Garden
  • Game room
  • Sun deck

Entertainment & Family Services

  • Casino
  • Entertainment staff
  • Nightclub/DJ
  • Kids' club

Cleaning Services

  • Laundry
  • Dry cleaning
  • Shoeshine
  • Daily housekeeping

Business Facilities

  • Meeting/Banquet facilities
  • Business center
  • Fax/Photocopying

Shops

  • Hair/Beauty salon
  • Gift shop
  • Shops (on site)
  • Convenience store (on site)

Miscellaneous

  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • VIP room facilities
  • Elevator
  • Heating
  • Smoke-free property
  • Air conditioning
  • Designated smoking area

Safety & security

  • Safe
  • 24-hour security
  • Smoke alarms
  • Fire extinguishers

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is available on site (reservation is not needed) and costs USD 10 per day.

Policies of Ocean Casino Resort

These are general hotel policies for Ocean Casino Resort. As they may vary per room type, please also check the room conditions.

Check-in

From 16:00 hours

Check-out

Customer

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!4 children under 18 years stay free of charge when using existing beds.

There is no capacity for extra beds in the room.

The maximum number of total guests in a room is 5.

There is no capacity for cribs in the room.

Pets

Pets are not allowed.

Accepted credit cards

  • Mastercard
  • Visa
  • UnionPay credit card
  • American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

Important Information

Guests must be 21 years of age or older to check in.

See all reviews

We currently do not recommend playing at Ocean Casino Resort; instead, try one of our preferred sites:

Casino
Features
+ $10 On Signup
100% Up To $1,500 On Deposit
Use Bonus Code: PLAYBONUS
On Sign Up
Loss Rebate up to $100
On Sign Up
Up To $100 Cashback On First Deposit
Use Promo Code: 30BUCKS
On Sign Up
100% Up To $300 On Deposit
Use Bonus Code: PLAYFREE25
200 Free Spins
100% Up To $500 On Deposit

Ocean Online Casino comes with a range of appealing features (exclusive games, attractive web design), but the online casino needs to expand its game and banking method selections before it can enter the top tier.

High 5 Casino Customer Service

Ocean Resort online casino New Jersey welcome promotions

You don’t need a promotional code to claim either of Ocean Resort’s very generous welcome offers. Both the $125 no-deposit bonus and the $10,000 deposit-match bonus can be accessed by clicking “opt-in” on the promotional page upon registration.

Both deposits are split over several days – seven and ten, respectively. They also each come with a wagering requirement of 30x but no time limit for meeting it.

Here is how the no-deposit bonus schedule goes:

  • 1st day – $10 free slot play
  • 2nd day – $10 free table games
  • 3rd day – $10 free on all games
  • 4th day – $10 free video poker
  • 5th day – $10 free Roulette
  • 6th day – $25 free on all games
  • 7th day – $25 free on all games
  • 8th day – $25 free play at Ocean Casino Resort

As seen above, in reality, the no-deposit bonus only comes out to $100 for online casino players. To obtain the next day’s bonus, all you have to do is wager the previous day’s bonus one time. The following bonus will be credited to your account automatically.

The first-deposit bonus has a similar structure, but instead of awarding free bonus money, the casino matches 100 percent of what you deposit each day – with limits. The segments start at a $1,000 100 percent match and go up to $2,500 at the end of the week. To unlock each day’s bonus, you only need deposit $10 to trigger the offer and unlock the next one.

To terminate the promotion early, simply avoid depositing for one day – or deposit less than $10 – and the offer will no longer be available.

Ocean Resort Casino gaming partnerships

Because Ocean is already an established land-based casino resort in Atlantic City, the company did not need to partner with another casino to obtain a New Jersey gambling license.

Ocean Resort employs E-Gaming Review award-winning developer GAN to provide its online casino platform. Having worked with Betfair NJ (amongst others), GAN is no stranger to the NJ market. The online casino the developer has built for Ocean Resort looks great and features a high-end user experience.

Ocean Resort casino online gaming options

Ocean Resort offers just shy of 75 games.

  • 61 slot games
  • One table each in Blackjack, Roulette, and Baccarat.
  • Eight video poker titles

While 61 slots is not a small collection, it can’t hold up to the hundreds of slots available at top NJ online casinos.However, the array of exclusive slot titles from Ainsworth Gaming Technology more than makes up for this minor shortcoming.

In addition to the three categories listed above, Ocean’s website currently features two empty sections – “In-Casino” and “Jackpots.” This means players can expect progressive jackpot slot titles and livestreamed games from the Ocean Resort casino floor to be added to the online casino’s collection in the near future.

Ocean Online Casino Customer Service

The game developers brought in by Ocean include:

  • IGT
  • Spielo
  • Ainsworth Gaming Technology
  • Game King

Can I play live dealer games at Ocean Resort casino NJ?

At the moment, no. However, there is a dedicated section for live games on the casino’s site, so players can expect this feature to be rolled out sooner or later. Ocean is also in the good position of having its own land-based casino to stream from instead of using the services of more popular live casino developers, such as Evolution or NetEnt. This gives Ocean a unique angle that could give the company a competitive advantage.

Ocean Resort online casino mobile gaming options

Ocean does not provide a dedicated application for Android or iOS users. However, the casino’s mobile site is accessible from almost any device with a mobile browser and Flash-enabled.

Although the mobile site might not look quite as fancy as the desktop site, Ocean’s mobile casino feels just as smooth. GAN has done an excellent job of transferring the slick and easy-to-navigate menu system from the main site to a smaller screen. None of the menus here feel fiddly or difficult to access on a small touchscreen.

Around 50 percent of Ocean’s slots collection is available on mobile. That’s 36 titles, including some exclusives. All the other games are available and work correctly on mobile, except for Baccarat, which is dropped in favor of an extra Roulette table.

Location requirements for Ocean Resort online casino

In compliance with local online gambling legislation, you must be physically present in the state of New Jersey to use Ocean’s Online Casino. You do not need to be an official resident of New Jersey. You will be asked to submit a valid Social Security Number upon registration, so you must be a US resident.

Ocean Resort online casino security features & customer service

Ocean’s SSL 128-bit security certificate is provided by GoDaddy. Upon request, Ocean also offers “strong authentication” logins. This means an extra layer of security – such as an email or text message to a cell phone – will be required each time you log in or make a withdrawal.

When it comes to customer service, there are four ways of contacting Ocean Resort:

  • Phone (1-866-850-1186)
  • Email ([email protected])
  • Live chat
  • The physical casino cage

Casino Customer Service Standards

In our experience, email was unreliable and did not provide satisfactory answers to our questions – even after repeated attempts.

The live chat feature was periodically unavailable, but when it was online, the agents were much more efficient than the email response. They responded promptly and helpfully, although our request here was much simpler, which might have been the reason.

The best place to have your questions answered is at the Ocean Resort land-based casino itself. The casino’s address is:

500 Boardwalk
Atlantic City, NJ 08401.

There, you might be able to contact higher-up management more easily, although we have no doubt that if your query is serious enough, you’ll eventually receive a proper response via email as well.

Ocean Resort online casino player rewards program

Ocean Resort does not offer a dedicated traditional rewards program. Instead, the site features two monthly leaderboards in the slots and table games categories. Simply wager $1 to obtain one point and keep doing so until you top the leaderboard at the end of the month.

The player who comes in first is credited $1,000 cash (not bonus money with requirements on it) into their account. However, this can be exchanged for a week’s stay in a VIP suite at Ocean Resort’s Atlantic City hotel. Note that you can’t gamble any portion of the $1,000 prize before you contact customer service to exchange it for the hotel stay. Any wager using that money will invalidate the hotel offer.

Banking at Ocean Casino Resort

Ocean offers five different banking methods. These are:

  • VISA/MasterCard
  • ACH
  • Prepaid card
  • PayNearMe
  • The casino cage

VISA and MasterCard are the most common banking methods, but they may sometimes cause problems with online gambling transactions for US customers. Prepaid Cards and PayNearMe provide an extra layer of third-party security and are an excellent option for potential problem gamblers, as spending is inherently limited. However, these payment methods are not particularly convenient.

Ocean Resort Online Casino does not currently support e-wallets, which are a highly secure and convenient payment method. It’s possible that the company will add this popular option soon.

The casino cage is probably the fastest and most secure banking method, although it is only convenient if you live in or near Atlantic City. You also need to request a withdrawal 24 hours before heading there to collect it. All other methods have a similar 24-hour processing time.

You will be required to submit identity documentation before your initial withdrawal in line with industry-accepted Know Your Customer procedures.

Latest updates Ocean Online Casino – December 2020

New ownership seems to be agreeing with Ocean Casino Resort. August revenue reports show that August was their best performing month to date, with a “42% increase in slot revenue over last year,” according to SVP Mike Donovan. They’ve been slowly increasing their online casino offerings, which can only help.

Among the latest to debut at the site are:

Ocean Online Casino Customer Service Survey

  • Narcos
  • Dead or Alive II
  • Slingo Cascade
  • Slingo Monopoly

Ocean Online Casino Customer Service Telephone Number

Bounce Back Bonus has returned to Ocean Casino. Every Tuesday you can earn a 10% cashback bonus on net losses with a bonus of up to $150. Just log in to your account, opt in to the promo, and make a deposit of $50 or more on Tuesdays and they’ll insure your full day of play.